Refund & Cancellation Policy

Last Updated: May 2026

1. SIMPLE PRICING

Elite Remote Learning offers ONE simple, transparent subscription:

NO setup fees NO hidden charges NO contracts

2. 7-DAY FREE TRIAL

All new subscribers receive a 7-day FREE trial with full access:

• Your card is captured at signup but NOT charged
• You will be charged R149 on Day 8 unless you cancel
• Cancel anytime during the trial - NO charges apply
• You can use ALL premium features during the trial
• This is your cooling-off period as required by SA Consumer Protection Act

3. CANCELLATION POLICY

You can cancel your Elite Remote Learning subscription at any time:

• In-app: Profile Subscription Cancel Subscription
• Email: info@eliteremotesolutions.co.za with subject "Cancel Subscription"
• Cancellation takes effect at the end of your current billing month
• You retain access until the end of the paid period
• No cancellation fees
• Your card will not be charged again after cancellation

4. REFUND POLICY

Our refund policy is simple and transparent:

4.1 During Free Trial

• You are NOT charged during the 7-day free trial
• If you cancel during the trial, no refund is needed (no charge was made)

4.2 Monthly Subscription Charges

• Monthly charges of R149 are non-refundable for the current month
• Cancel anytime to prevent the next month's charge
• You retain access until end of paid month
• Since we offer a 7-day FREE trial, you can fully test the service before any charges

5. SPECIAL CIRCUMSTANCES

Full refunds will be considered in these situations:

• Technical issues: If the app is unusable due to bugs we cannot resolve within reasonable time
• Service outage: Extended downtime preventing use of the service (24+ hours)
• Duplicate charges: If billed twice in error
• Unauthorised charges: If your card was used without authorisation
• Death or serious illness: Compassionate refunds available with documentation

6. CONSUMER PROTECTION ACT COMPLIANCE

Elite Remote Solutions (Pty) Ltd complies fully with the South African Consumer Protection Act (CPA):

• 7-day cooling-off period honoured via FREE trial
• Clear and transparent pricing - no hidden charges
• Right to fair business practices
• Right to information in plain language
• Right to lodge complaints with the National Consumer Commission

7. HOW TO REQUEST A REFUND

For valid refund requests:

1. Email info@eliteremotesolutions.co.za
2. Subject line: "Refund Request - [Your Email]"
3. Include: Your full name, registered email, and reason for refund
4. We respond within 2 business days
5. Approved refunds processed within 7-14 business days

8. DISPUTE RESOLUTION

If you are unhappy with our service, we follow this process:

• Step 1: Contact our support team via email - we aim to resolve within 48 hours
• Step 2: If unresolved, escalation to management
• Step 3: If still unresolved, mediation through SA Consumer Commission
• Step 4: As a last resort, dispute resolution through SA courts

9. PAYMENT PROCESSOR DISPUTES

If you initiate a chargeback through your bank:

• Please contact us FIRST to resolve the issue directly
• Chargebacks should be a last resort, not a first action
• We will provide all evidence to your bank if disputed
• Confirmed fraud chargebacks are honoured without question

10. RIGHTS RESERVED

Elite Remote Solutions reserves the right to:

• Refuse refunds for accounts found in violation of Terms of Service
• Refuse refunds where evidence of abuse or fraud is found
• Update this policy with 30 days notice to existing subscribers

11. CONTACT INFORMATION